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Contact Us & Hours

Fradon Lock Co., Inc.

You may contact us in the following ways:

Fradon Lock Co., Inc.
467 Burnet Ave.
Syracuse, NY 13203

Phone:  (M-F 8 AM - 4:30 PM EST)
800-447-0591 (Ask for Edward Koester (knives and general product info), Jim Lang (general product info), or Hope Tucker (safes).



Hours of Operation:
Monday - Friday 8AM - 4:30 PM Eastern Standard Time 

Please note that our retail storefront staff is NOT ABLE to access any online orders or issue any refunds. If you have general product information queries, they MAY be able to help you with those, but they are NOT familiar with all of the products we sell online that we do not carry in our retail storefront.

Internet order sales staff is only on the premises Monday-Friday from 8AM to 4:30PM, EST, and sometimes on Saturdays during the Thanksgiving-Christmas holiday season, but this is not guaranteed.